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- How to combine multiple emails and attachments to one PDF
- How to save file to PDF document?
- How to convert attachments of an email to PDF
- How to combine pdf files into one document?
- How to convert ZIP to PDF files or combine into one PDF
- How to convert multiple files to PDF documents in batch
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Email to PDF for Outlook
- Combine multiple emails into one PDF with attachments
- Convert and save attachments to PDF files
- What is a PDF Portfolio file format?
- How to create a PDF Portfolio from an email or files?
- How to create PDF Portfolio from multiple emails?
- How to convert Outlook folder to PDF?
- What are the types of attachment I can produce PDF documents from?
- Can I produce PDFs from one or more ZIP files located within a ZIP attachment?
- Append to PDF – Add emails to an existing PDF file
- How to reorder the sequence of emails when combining into One PDF
- How to create a PDF document that requires a password to open?
- Automate the export of PDFs from incoming emails
- Apply security restrictions to PDF documents
- Add company logo as watermark in my PDF documents
- Add company name or copyright information in the footer section of the PDF output
- Adding page number to the PDF document output
- How to add my name or brand as watermark in my PDF documents?
- What Outlook item types are supported for exporting to PDF document format?
- How can I control the quality and size of the outputted PDF file?
- Use one or more of metadata from email to name the PDF output.
- Email to PDF Add-in is installed, but don't show up in Outlook toolbar.
- Configure the add-in to place the email body at the end of the attachments in the One PDF file
- How can I define the date/time format while naming the output file?
- Convert files into PDF attachments before sending the email or meeting request
- Choice of placing the Email to PDF toolbar/icons in Outlook
- How to manually reorder placement of attachment files within the merged PDF document?
- Selectively ignore certain attachment types from being converted to PDF
- Ignore password protected PDF attachment from being included in the merged PDF document
- Automatically open the PDF output file or the output folder after generation
- Customize placement of Email to PDF toolbar in Outlook Ribbon
- What are the requirements for Email to PDF to generate PDF from emails?
- Do other people need to install Email to PDF add-in to open the PDF files generated by it?
- What can I do with Email to PDF add-in that I can't with other PDF authoring tools such as Adobe Acrobat or Foxit Phantom?
- Deploy add-in settings to multiple users/systems
- How to configure to output as PDF/A?
- This workbook contains links to one or more external sources that could be unsafe.
- Save email as grayscale PDF documents
- Disable PDF auto convert feature while adding attachmens to email Show all articles ( 13 ) Collapse Articles
Attachment Manager for Outlook
- Folder size remains nearly the same after detaching attachments from emails
- How to refer to the attachments once they are separated from email?
- How can I set Attachment Manager to selectively ignore certain attachment types, say RTF files, from getting detached?
- Is it possible to automate the detaching of attachments from emails? if so, how?
- Bring the detached attachments back to the email, such as when replying or forwarding the email
- What are the naming schemes that Attachment Manager supports for the detached files?
- Can I specify a separate windows folder for each Outlook folder, instead of using one common windows folder?
- How to store the detached attachments of an email to custom file folder
- Instead of detaching/removing the attachments from an email, copy and save the attachments to a windows folder
- Is detaching or re-attaching attachments supported in one go (single click, that is) for all emails of the Outlook folder, like batch processing?
- Advantages of separating the attachments from emails and storing on a windows folder
- Migrate settings and configurations for Attachment Manager from an old system to a new system
- The Attachment Manager toolbar is no longer visible, though it is installed.
- Deploy settings to multiple systems
PDF Converter for Windows
- How to save file to PDF document?
- How to convert multiple files to PDF?
- How to combine pdf files into one document
- How to convert ZIP to PDF files or combine into one PDF?
- How to convert TIFF to PDF document?
- How to convert EML to PDF or MSG to PDF files?
- How to convert folder to PDF documents?
- How to combine multiple files into one PDF document?
- How to add or append files to an existing PDF document?
- How to email files as PDF attachments directly?
- How to add my company logo as watermark in my PDF documents?
- How to add my name or brand as watermark in my PDF documents?
- How to create a PDF document that requires a password to open?
- How to apply security restrictions to my PDF documents?
- Supported types of files for direct conversion to PDF
- Can I also produce PDFs from one or more ZIP files located within a ZIP file?
- Is PDF Converter 64-bit compliant?
- Do other people need to install PDF Converter app to open/view PDFs converted from it
- What can I do with PDF Converter app that I can't with other PDF authoring tools such as Adobe Acrobat or Foxit Phantom?
- How to create and use profile to set watermark, password or page size to PDFs?
- Add watermark or set password to PDF document created instantly in the same folder as the parent file
- What is a PDF Portfolio file format?
- How to create a PDF Portfolio from an email or files?
- How to configure PDF Converter to output PDF/A?
- How to convert pdf to black and white or grayscale
Helpdesk for Outlook
- Benefits of using a helpdesk based on Microsoft Outlook and Exchange
- How to resize the case form in Outlook
- How to fix the error 'One or more items in the folder you synchronized do not match.'
- Using Microsoft Azure database for storing Team Helpdesk Settings
- Using SharePoint for storing Team Helpdesk Settings
- Using Exchange/Outlook database for storing Team Helpdesk Settings
- Using SQL Server database for storing Team Helpdesk Settings
- Using MS Access database for storing Team Helpdesk settings
- OLAP tool shows blank grid/chart
- why am I getting error 'Permission was denied on the object…' when starting Outlook?
- Case ID sorting issues
- How to cancel a case that was raised accidentally?
- How to have stakeholders and other users involved passively on a case?
- How to disable the Team Helpdesk Addin temporarily in Outlook
- Selective disabling of auto alerts to callers or technicians
- Ways of granting 'Send on Behalf' permission on a mailbox
- Case item on other's Outlook does not reflect the latest changes made
- Steps to relocate existing Team Helpdesk folders
- Switch helpdesk database option from Access to SQL Server
- Problem with using Exchange/Outlook database option for production helpdesk
- Adding more information such as telephonic call details to an existing case
- Are there any steps to do w.r.t Team Helpdesk when migrating our Exchange server to newer version?
- Can I use Team Helpdesk without Exchange?
- I have registered Team Helpdesk. But every time I restart outlook, it prompts for license.
- If I make a new ticket from a phone-call, there is no last email message. How to write an email to the caller?
- Ideal permission level of each Team Helpdesk subfolders
- Certain users can’t see the Ongoing Cases folder in their Outlook.
- Can we have both Team Helpdesk Manager and Agent addins installed on the same machine?
- How to implement archiving of old resolved cases in Team Helpdesk
- Performance of Team Helpdesk on my Outlook is very sluggish.
- Why sometime replied emails from helpdesk are in plain format?
- Workaround/fix to 'Unrecognized database format'
- I can't see the case subject and body when I open a case.
- Why are emails getting moved to 'Unprocessed Emails' subfolder?
- The 'Microsoft.ACE.OLEDB.12.0' provider is not registered on the local machine.
- Raising a new case after sending the initial lead/contact to the caller
- Viewing case form in one single page or in multiple pages (sections)
- Some columns in the Technicians/Problems/Assets/Callers list grid have disappeared!
- Configuring the outgoing account to use for automated alerts and replies in Team Helpdesk
- Define supervisors for each technician to whom SLA breach alerts would be sent to
- Configure Team Helpdesk to allow additional information to be inputted to the new case before it sends out the auto alerts
- How to prevent certain KB articles from being published on the CWS site
- Opening a case item in its form takes a long time to load
- Analyzing Time Spent data on cases in OLAP Statistics
- Color coding of Case items based on Case Status
- Understanding the Response Time and Due Time components of a SLA
- Notifying supervisors and managers on new ticket and assignments
- Configuring Team Helpdesk to selectively process tickets from email sent from trusted domains
- Ways to add and implement additional assets fields
- Making some custom fields available in the main section of the case form
- Team Helpdesk Agent menu not showing in Office 2010/2013 backstage view
- Replied emails are not updated to the case automatically
- Export the Tickets summary report to excel
- Can we have multiple allotment email templates that we can choose before sending out to the caller?
- Is there a way to see the total number of emails each case item has?
- Use one common list of problem types for all categories.
- Set due date of new cases X days ahead
- Adding custom fields in case form
- Customize the Team Helpdesk toolbar/ribbon placement in Outlook
- Configure Team Helpdesk agent add-in to track emails in multiple mailboxes
- Notify a group of contacts to when a case is raised.
- Associate a case with multiple stakeholders for receiving auto notifications
- Add our own prefix code in the case ID to outgoing and incoming emails
- Change the logo of the case form in Outlook with that of our company
- When I raised a new case from an email, the case ID is not set and shows as [Empty ID]
- Configure SLA response time to start from the request received date
- Can we include attachments to automated emails sent to the callers?
- Limit agents from entering their own values in the drop fields of the case form in Outlook
- Automatically search for the existence of problem type keyword in the email subject and assign as default values to the case
- Set Team Helpdesk to automatically assign default technician to a case based on the sender's domain address
- I have the Team Helpdesk Agent on my Outlook. However, when I open a new or existing case item, the form does not show up.
- In the case form there is a new field 'Problem Field' linked with each 'Problem Type'. What is the function of this field?
- I can't see any cases in the Ongoing Cases folder, while some other users can see them.
- 2 parts of Team Helpdesk – Manager and Agent add-ins
- How to resize the case form in Outlook
- Case item goes missing from the Ongoing/Resolved Cases folder after adding/updating an email or attachment
- Behavior of helpdesk when multiple prefix code/IDs are present in subject of emails
- Login failed for user 'SQLSERVER\USER'
- Understanding Reporting variables: Elapsed duration, Response Duration, Resolution Duration, Opern Duration
- Every technician gets a permission issue error when trying to raise a new case or save existing ones
- When I am disconnected from the Exchange, Outlook takes a long time to load and Team Helpdesk crashes.
- Configure Team Helpdesk Manager add-in to only auto-process incoming replies to existing cases in monitored mailbox
- When I run OLAP Statistics in Team Helpdesk, it throws an error "Couldn't find file '\\Server\…\HelpdeskOLAP.mdb
- When I click 'Self' to assign a case to myself in the form, it takes a different name or account. How can I fix it?
- Is there any setting where I can set a particular mailbox (say, 'Support@mycompany.com') as the default account from which we send our support answers?
- Team Helpdesk add-in is installed, but does not show up in Outlook
- Migrating Team Helpdesk folders to a new location
- How can I add/attach files to a case item in Outlook?
- What is the difference betwen 'Team Helpdesk for Outlook' and 'Team Helpdesk for Outlook & SharePoint'?
- Important steps when using a shared mailbox to install the Team Helpdesk folders instead of Public Folders
- How do I set Team helpdesk to notify a group of technicians that there is a new unassigned case?
- Best practices for automated Helpdesk that runs 24×7
- Is it mandatory to have one machine running the manager add-in for Team Helpdesk all the time?
- How to reset old settings and connect Team Helpdesk client/manager add-in to the new data source?
- How do I configure Technician Web Access (TWA) site in IIS?
- How do I configure Customer Web Service (CWS) on IIS?
- Office365 does not support public folder, then how to configure the Team Help desk folder in outlook?
- Team Helpdesk failed to send out outgoing emails using a specified common account. How do I fix it?
- Can I switch the helpdesk settings database option from Access to SQL Server option at later stage?
- How can I get an extended or fresh trial of Team Helpdesk for Outlook?
- Multiple Instances of Team Helpdesk folders for multiple support team
- "This is a marker file generated by the precompilation tool, and should not be deleted!"
- How to assign a new case number to an existing case?
- Outlook freezes when I navigate to the Team Helpdesk Ongoing Cases folder. How can I fix it?
- Few technicians are getting message to configure the database connection, but not for others. How do I fix this?
- Asset inventory tracking and management in Team Helpdesk System
- I inadvertently deleted one of the Team Helpdesk subfolder in Outlook. How can I get a backup copy without re-installing the whole folders?
- Automatic assignment of technician to a newly created support case
- Automatically add due date appointment and task entries and enable Outlook reminders in the concerned technician's mailbox
- Understand how Team Helpdesk System supports making calls using Skype
- Understand how Team Helpdesk System supports SMS using Skype
- Helpdesk best practice – Automating support case generation from incoming e-mail
- Service level agreements (SLA) and escalations in Team Helpdesk System
- Understand how Team Helpdesk System helps in the organization's CRM needs
- Multiple edits have been made. The conflicting edits have been attached to the conflict message
- Differences between Issue Tracker and Team Helpdesk add-ins Show all articles ( 91 ) Collapse Articles
TimeSheet for Outlook
- Push TimeSheet database configuration to multiple systems so that they don't have to setup again on their system
- The database has been placed in a state by user on machine that prevents it from being opened or locked.
- OLAP tool shows blank grid/chart
- What is the difference between Billable Hours and Duration?
- Where can I customize the title of the project/activity fields as well as specify mandatory?
- I have Team TimeSheet client addin installed, but I can't see the timesheet form when I open an appointment.
- Preventing members from viewing every project and task in their Outlook
- How is the Total Cost field calculated when a timesheet is published to the database?
- The 'Microsoft.ACE.OLEDB.12.0' provider is not registered on the local machine.
- Can I change the logo shown in the side bar of the appointment/task item window?
- How can I tag a project/activity or custom field data to multiple appointments/tasks quickly?
- Tagging project and custom field’s data to appointment/task item with the new side bar panel.
- Re-use already published appointment/task items in Outlook to re-publish back as new timesheet entries
- I see a button 'Review Published' in the Team TimeSheet toolbar/ribbon. What is its use?
- What are the various ways I can publish my timesheets from Outlook?
- Store the tagged project/activity to the categories field of the appointment/task item
- Prevent Team TimeSheet toolbar/ribbon from occupying most of my Outlook toolbar region
- Use one global Activity list for all Projects instead of defining a list of activities for each project.
- Specify default values for the project/activity and any custom fields in personal level such that empty timesheet automatically gets the default data
- We have the requirements to collect more information on the timesheet. Can we define our own custom fields?
- The Team TimeSheet toolbar is no longer visible, though it is installed.
- Push out all projects and activties to all users automatically
- How is total cost calculated for reported timesheet?
- What are the various notification alerts that are supported in Team TimeSheet?
- Implement auditing of reported timesheets
- Configure what value to hold in the ReportedBy field of the reported timesheet
- Our company policy requires that any timesheet reported to the database is more than 1 hour. How can I make sure every reported timesheet adheres to these criteria?
- How can I prevent team members from reporting their timesheets with expired projects or activities?
- Restrict reporting of timesheets from the default calendar or task folder of the user.
- What additional features are provided to team members, having admin access rights?
- Allow team members to selectively choose their own projects, activities or the drop down custom fields
- Wrong OS or OS version for application Show all articles ( 7 ) Collapse Articles
Support Articles
- Setting up a SQL Server Express for use with AssistMyTeam Collaboration Apps
- Installing .NET Framework on Windows
- How can I know if my Outlook is 32 bit or 64 bit?
- Can I deploy the product (the setup.msi) to multiple users/machines using Group Policy Object (GPO)?
- Outlook experienced a serious problem with the 'Some add-in'.
- Choosing between Cached Exchange Mode and Online Mode
- Connecting to SharePoint that is configured with federated identity authentication (ADFS)
- Connecting AssistMyTeam Apps to SharePoint with Office 365 account enabled with Multi-Factor Authentication (MFA)
- Cannot contact web site 'https://xxxx.sharepoint.com/' or the web site does not support SharePoint Online credentials
- Fix to "For security reasons DTD is prohibited in this document…."
- We purchased multiple seats but received only one license key.
- Silent install switches for setups
- Wrong OS or OS version for application
- The 'Microsoft.ACE.OLEDB.12.0' provider is not registered on the local machine
- Using AWS cloud SQL as backend with AssistMyTeam Apps
Issue Tracker for Outlook and SharePoint
- Workaround on Error 'For security reasons DTD is prohibited in this XML document'
- OLAP tool shows blank grid/chart
- Performance on my Outlook with Issue Tracker addin is very sluggish.
- The 'Microsoft.ACE.OLEDB.12.0' provider is not registered on the local machine.
- Sender name does not get populated in SharePoint ticket
- Prevent the Issue Tracker toolbar from displaying in the default/home tab
- Workaround for "Cannot execute a program" error message
- Removing the HTMLBody mandatory field from mapping
- How can I see the ticket ID of the published ticket items in SharePoint?
- How can I see the ticket ID of the processed emails in my Inbox (Outlook)?
- Configuring the outgoing account to use for automated alerts and replies in Issue Tracker add in.
- Automatic embedding of existing ticket conversation information when making a reply to the caller from Outlook (in My Tickets and Search panels)
- Various ways of assigning technicians to a new ticket
- Forwarding a copy of the support request email to the assigned technician if the ticket was raised by another technician or manager
- How to set Issue Tracker to send out auto alert emails from multiple mailboxes?
- Fix to 'Microsoft.SharePoint.SoapServer.SoapServerException' error when searching tickets or accessing 'My Tickets' panel in Outlook
- Implementing parallel and independent Issue Tracker settings for 2 or more Teams/Departments
- The Issue Tracker toolbar is no longer visible, though it is installed.
- Wrong OS or OS version for application
- How can I prefill other information before raising a ticket from the email?
- When I mark a ticket as resolved in SharePoint using a web browser, it does not send notification.
- Technicians assigned from Outlook ticket form show up as empty in SharePoint ticket items.
- How to use Reject Workflow in Issue Tracking
- Issue Tracker failed to send out outgoing emails using a specified common account. How do I fix it?
- A user after changing the password in Active Directory (AD) can't raise new tickets. Instead, it shows an error about invalid username or password. How do I fix it?
- When I enter the site URL into the Team Issue Tracker to connect to the SharePoint site, it is not authenticating and keeps coming up with the credentials logon. What am I doing wrong?
- How can I prevent Issue Tracker from adding the technician into the Outlook view of my Inbox?
- I have composed new KB articles on the SharePoint list. But how do we actually make use of it, in Outlook?
- I have raised a ticket from an email. However, the ticket item in SharePoint list got deleted. Can I raise another ticket from the same email?
- I have to manually click the 'Add Reply to Ticket #[Ticket Number]' button to update new email replies to an existing ticket. Is there a mechanism to automate this functionality in Issue Tracker?
- I have a mailbox and I want Issue Tracker to monitor and process only emails that are related to existing tickets. And leave the new emails intact. Is this functionality possible?
- How can I configure Issue Tracker to automatically raise tickets from new incoming emails without needing my input?
- Can I let Issue Tracker to set due date of new tickets based on my specified days ahead?
- Move the processed emails in Outlook to another folder
- Define custom fields to accept additional ticket data when raising ticket to SharePoint
- Get an extended or fresh trial of Team Issue Tracker
- I have enabled due date lapsed notification still I m not getting any emails. What am I missing?
- How can I work with tickets that assigned to me, from my Outlook?
- Can I export the Tickets summary report to excel?
- I see some placeholder variables in the Summary reports, such as 'Open Duration', 'Resolution Duration' and 'Elapsed duration'. What are these and how are they computed?
- No custom fields are shown in the ticket form even when I had defined them in the admin panel
- Our helpdesk policy dictates that due date of the ticket should be set later on, after the ticket has been raised. Is there a mechanism in Issue Tracker where new ticket gets the due date field as empty?
- In the ticket form in Outlook, I am unable to input a time spent value. It shows a message "To enable input of Time Spent value, map the 'TimeSpent' field to a SharePoint field". What am I missing?
- What are the various email notification options available in Issue Tracker?
- How do I set Issue Tracker to automatically take a default problem category, type and status on newly generated tickets?
- I want all the outgoing email replies from the helpdesk to be sent from a common account. Is that possible in Issue Tracker?
- I want the technicians to be able to add their own problem and status value instead of limiting it from a few pre-defined values in Outlook and SharePoint. How can I achieve it?
- What is Tracking Code, and what is its use?
- Fix to 'The attempted operation is prohibited because it exceeds the list view threshold enforced by the administrator'
- Differences between Issue Tracker and Team Helpdesk add-ins Show all articles ( 25 ) Collapse Articles
Database Exporter for Outlook
- Wrong OS or OS version for application
- The 'Microsoft.ACE.OLEDB.12.0' provider is not registered on the local machine
- What Outlook items type can I export to database using Database Exporter?
- Can notes fields be included into the export?
- I have defined some custom fields for a particular Outlook folder. Can Database Exporter export the values of these fields to the database too?
- Can I set Database Exporter to automatically update the changes in the Outlook items to the corresponding record of the database?
- Can I set Database Exporter to export Outlook items automatically?
- Can the Outlook subfolders be included into the export?
- What databases are supported for export from Outlook?