Does Issue Tracker support moving the processed emails in Outlook to another folder?
Issue Tracker can move the processed emails (from which tickets were raised) to another Outlook folder. This may be useful, if you want to separate emails that are related to trouble tickets from your other private emails.
Follow the steps:
1. Go to Issue Tracker ribbon or toolbar > My Options > My Preferences
2. Under section ‘what you want to do with the processed mail item?’, you can choose the second option to move the processed emails to a subfolder named ‘Tickets’ under the parent Outlook folder. This ‘Tickets’ subfolder will be created automatically, if it does not exist. If you want to move the emails to your own specified Outlook folder, you can do so with the third option ‘Move to the following Outlook folder’.