Email Ticketing with Outlook Helpdesk Add-in

Turn your Microsoft Outlook to an incident management and ticketing system. Log, analyze, track, collaborate and escalate support requests in an organized way in Outlook. Discover effortless customer support with Outlook helpdesk plug-in.

  • Convert emails to cases, assign to agents in Outlook.
  • Automatically process incoming requests to cases.
  • Automatically send alerts to callers and agents on helpdesk events.
  • Import callers or agents from local Address Book or Global Address List.
  • Get a complete picture – Collate all responses, replies, alerts, notes of the case into one.
  • Work with your assigned cases from the integrated dashboads in Outlook.
  • Store cases, articles, callers in SQL Server or Azure database.
  • Centralized helpdesk administration.
  • Schedule appointment, assign task in agent’s mailbox.
  • Deploy any number of Custom Fields.
  • Helpdesk Reporting – Statistics, Charting, and Data Analysis.
  • Integrated Knowledge Base in Outlook.
  • Seamless Integration with Microsoft Outlook (2010, 2013, 2016, 2019).
  • Available in Personal and Team Editions.
Available in multiple languages:
English Norway Germany France Dutch Spain Swedish Finland Danish Portugal
Works with
Office 2019  Office 365
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With over 2000+ customers across 50 countries including fortune 500 companies, government and non-profit agencies, freelance consultants, educational institutions and universities, etc.
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