What does it take for the app to run on your system
Knowledgebase add-ins are available right inside your Outlook and can be easily deployed through an installer across the entire organization.
The following highlights some of the main pre-requisite.
|Windows Version|| Windows 11, 10, Windows 8.1, Windows 8, Windows 7, Windows Vista (both 32bit and 64bit are supported) and all server-based Windows 2012 and above|
NOTE: Windows XP is not supported.
|Microsoft Outlook Version|
Microsoft Outlook 2007, 2010, 2013, 2016, 2019, 2021 and 365 (both 32-bit and 64-bit are supported). The application operates directly inside the Microsoft Outlook. Outlook Express is not supported.
For Outlook 2007, Service Pack 3.
|Database||Microsoft Access or SQL Server (needs to be on the network. Team Helpdesk Agent tool should have access to it). Microsoft Azure SQL and any other cloud-based SQL Server database service such as Amazon RDS is also supported.|
|SharePoint version||SharePoint 2010 or Higher (both inhouse and cloud hosted including Office 365)|
|Microsoft .NET Framework|
The .NET framework 4.5 or higher must be installed and activated on your system before you can install and use AssistMyTeam Software. In newer windows, such as Windows 10, 8.1 and 8, .Net framework 4.5 is available as part of the OS and is installed by default. For Windows 7 and Vista, you need to download the .NET framework 4.5 redistributable from Microsoft website and install it manually. .NET Framework 4.5 is not supported (cannot be installed) on Windows XP.
For server-based windows, .NET framework 4.5 is installed part of Windows Server 2012 and higher versions. If you are using older versions such as Windows Server 2008 R2, you would need to download and install the 4.5 framework.
NOTE that, even if you have older versions of .NET Framework 2 or 3.5, you still need to enable or install .NET Framework 4.5 on your system for our product to work. Multiple versions of the .NET Framework can be loaded on a single computer at the same time. This means that you do not have to uninstall previous versions of. NET frameworks in order to install a later version.
There are 4 editions of knowledge base add-ins. Please choose one from below.