Requirements – Knowledge Base Add-in for Outlook

Microsoft Outlook 2007, 2010, 2013, 2016, 2019, 2021 and 365 (both 32-bit and 64-bit are supported). The application operates directly inside the Microsoft Outlook. Outlook Express is not supported.

For Outlook 2007, Service Pack 3.

The .NET framework 4.5 or higher must be installed and activated on your system before you can install and use AssistMyTeam Software. In newer windows, such as Windows 10, 8.1 and 8, .Net framework 4.5 is available as part of the OS and is installed by default. For Windows 7 and Vista, you need to download the .NET framework 4.5 redistributable from Microsoft website and install it manually. .NET Framework 4.5 is not supported (cannot be installed) on Windows XP.

For server-based windows, .NET framework 4.5 is installed part of Windows Server 2012 and higher versions. If you are using older versions such as Windows Server 2008 R2, you would need to download and install the 4.5 framework.

NOTE that, even if you have older versions of .NET Framework 2 or 3.5, you still need to enable or install .NET Framework 4.5 on your system for our product to work. Multiple versions of the .NET Framework can be loaded on a single computer at the same time. This means that you do not have to uninstall previous versions of. NET frameworks in order to install a later version.

• For Windows 7 and Vista, Windows Server 2008 R2, you can download the .NET framework 4.5 redistributable here https://www.microsoft.com/en-in/download/details.aspx?id=30653
• For Windows 8 and higher versions (8.1, 10), the .NET framework 4.5 is already built-in with the OS and installed/enabled by default. However, it may not be enabled by default. To enable it, follow the steps below:STEP 1)

  You will need to have an Administrator account in Windows 8/8.1/10 to turn Windows Features on or off. From Metro/Start Menu, right-click anywhere in the background and a tab appears in the bottom. Click the icon labeled All apps in the bottom-right corner. (or you can simply search for the term ‘Uninstall’ from Start menu under Settings tab)

  

  STEP 2) The Apps menu opens. Scroll to the right and click Control Panel.

  

  STEP 3) The Control Panel opens. Click Uninstall a Program.

  

  STEP 4) The Programs and Features window opens. Click Turn Windows features on or off.

  

  STEP 5) The Windows Features window opens. Check the box labeled ‘.NET Framework 4.5 Advanced Services’ or ‘.NET Framework 4.6 Advanced Services’ and then click Ok.

  

  or

  

  STEP 6) You are notified that Windows completed the requested changes (see below). Click Close, and then restart your computer.