Home > Support > Renew Support Contract

Support Contract and Maintenance Renewal

We periodically release updates to existing versions, and also complete new versions, of our software products. These updates and new versions are covered by our annual support maintenance contract. Each acquisition of our team collaboration products requires a support maintenance contract, which guarantees that you will receive all software changes, whether a small update patch or a whole new version, for the one-year period of the contract.

What is included in Support & Maintenance Contract?
  • 1 or 3 years of support to any problems with the product.
  • Free upgrades to minor and major versions of the product within the period.
  • Remote assistance on your system.
  • Response to your support request from our technical team within 24 hours for enterprise license holders, and 48 hours for others.

Purchase Support & Maintenance Contract

Team collaboration products

Applicable to the following products with Enterprise license:
Team Helpdesk, Team KB, Team TimeSheet , Team Publisher, Issue Tracker (Team edition)

1 year contract
(Support/free upgrade)
$200
3 years contract
(Support/free upgrade)
$500

Business Data Analysis/Personal productivity products

Applicable to the following products with Enterprise license:
AssistMyTeam OLAP tools, Database Exporter, Email to PDF, File to PDF, Attachment Manager, Data Publisher, MSG Exporter

1 year contract
(Support/free upgrade)
$100
3 years contract
(Support/free upgrade)
$250

Business Data Analysis/Personal productivity products

Applicable to the following products with Single User license:
AssistMyTeam OLAP tools, Database Exporter, Email to PDF, File to PDF, Attachment Manager, Data Publisher, MSG Exporter, Personal TimeSheet, Personal KB, Personal Issue Tracker

1 year contract
(Support/free upgrade)
$30
3 years contract
(Support/free upgrade)
$70