Support Contract and Maintenance Renewal
Future proof your license with unlimited free upgrades and support plan
Microsoft Office apps are regularly updated and changed by Microsoft and hence, any third-party apps and add-ins build for earlier versions may not work correctly in newer/updated apps of Microsoft Office. To overcome this, we periodically release updates to our apps/add-ins to changing Microsoft Office updates.
In order to sustain and reward the efforts of the developers for their work, we charge a minimal yearly support fee from those license holders who purchased the license more than a year ago. We offer completely FREE unlimited updates to those users who had purchased the app within a year.
If the free 1-year support contract that came bundled with your license purchase had expired, we strongly advise that you renew it for a year or more. Purchasing an additional year of support and maintenance contract guarantees that you will receive all software changes, whether a small update patch or a whole new version, for the one-year period of the contract.
What is included in Support & Maintenance Contract?
- 1 or 3 years of support to any problems with the product.
- Free upgrades to minor and major versions of the product within the period*.
- Remote assistance on your system (using Microsoft Teams or Team Viewer).
- Response to your support request from our technical team within 24 hours for enterprise license holders, and 48 hours for others.
* That is, if you have purchased a 1-year support contract today, you should now be able to register your license key against the new version. From today to the next 1 year, you are eligible for free upgrades to the any new releases (minor or major versions) of the app/add-in.
Purchase Support & Maintenance Contract
Team collaboration products
Applicable to the following products with Limited and Enterprise license:
Helpdesk Add-in, Knowledge Base Add-ins, TimeSheet Add-ins, SharePoint Publisher Add-ins, Issue Tracker Add-ins.
| 1 year contract (Support/free upgrade) | $300 |  |
| 3 years contract (Support/free upgrade) | $700 | |
By clicking ‘Buy Now‘ you will be directed to  , our trusted reseller and Merchant of Record. | ||
Business Data Analysis/Personal productivity products
Applicable to the following products with Team or Enterprise license:
AssistMyTeam OLAP tools, Database Exporter, Email to PDF, PDF Converter, Attachment Manager, MSG Exporter.
| 1 year contract (Support/free upgrade) | $300 | |
| 3 years contract (Support/free upgrade) | $700 | |
| By clicking ‘Buy Now‘ you will be directed to , our trusted reseller and Merchant of Record. | ||
Business Data Analysis/Personal productivity products
Applicable to the following products with Single User license:
Personal Edition and Single Seat License of AssistMyTeam OLAP tools, Database Exporter, Email to PDF, PDF Converter, Attachment Manager, SharePoint Publisher Add-in, MSG Exporter, TimeSheet Add-in, Knowledge Base Add-in, Issue Tracker Add-in, Helpdesk Add-in.
| 1 year contract (Support/free upgrade) | $45 | |
| 3 years contract (Support/free upgrade) | $110 | |
| By clicking ‘Buy Now‘ you will be directed to , our trusted reseller and Merchant of Record. | ||