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Support Contract and Maintenance Renewal

Microsoft Office apps are regularly updated and changed by Microsoft and hence, any third party apps and add-ins build for earlier versions may not work correctly in newer/updated apps of Microsoft Office. To overcome this, we periodically release updates to our apps/add-ins to changing Microsoft Office updates. In order to sustain and reward the efforts of the developers for their work, we charge a minimal yearly support fee from those license holders who purchased the license more than a year ago. We offer completely FREE unlimited updates to those users who had purchased the app within a year.

If the free 1-year support contract that came bundled with your license purchase had expired, we strongly advise that you renew it for a year or more. Purchasing an additional year of support and maintenance contract guarantees that you will receive all software changes, whether a small update patch or a whole new version, for the one-year period of the contract.

What is included in Support & Maintenance Contract?
  • 1 or 3 years of support to any problems with the product.
  • Free upgrades to minor and major versions of the product within the period*.
  • Remote assistance on your system.
  • Response to your support request from our technical team within 24 hours for enterprise license holders, and 48 hours for others.

* That is, if you have purchased a 1 year support contract today, you should now be able to register your license key against the new version. From today to the next 1 year, you are eligible for free upgrades to the any new releases (minor or major versions) of the app/add-in.

Purchase Support & Maintenance Contract

Team collaboration products

Applicable to the following products with Enterprise license:
Team Helpdesk, Team KB, Team TimeSheet , Team Publisher, Issue Tracker (Team edition)

1 year contract
(Support/free upgrade)
$250
3 years contract
(Support/free upgrade)
$600
By clicking ‘Buy Now‘ you will be directed to , our trusted reseller and Merchant of Record.

Business Data Analysis/Personal productivity products

Applicable to the following products with Enterprise license:
AssistMyTeam OLAP tools, Database Exporter, Email to PDF, PDF Converter, Attachment Manager, Data Publisher, MSG Exporter

1 year contract
(Support/free upgrade)
$250
3 years contract
(Support/free upgrade)
$600
By clicking ‘Buy Now‘ you will be directed to , our trusted reseller and Merchant of Record.

Business Data Analysis/Personal productivity products

Applicable to the following products with Single User license:
AssistMyTeam OLAP tools, Database Exporter, Email to PDF, PDF Converter, Attachment Manager, Data Publisher, MSG Exporter, Personal TimeSheet, Personal KB, Personal Issue Tracker

1 year contract
(Support/free upgrade)
$45
3 years contract
(Support/free upgrade)
$110
By clicking ‘Buy Now‘ you will be directed to , our trusted reseller and Merchant of Record.