Requirements
What does it take for the app to run on your system
Home > Outlook Add-ins > Helpdesk for Outlook > Requirements
AssistMyTeam Helpdesk is available right inside your Outlook unlike any other standalone application and web-based help desk software. It can be easily deployed through an installer (manually or via a group policy object with MSI) across the entire organization.
Please make sure that your system meets the following requirements before installing AssistMyTeam Helpdesk for Outlook:
| Windows Version | Windows 11, 10, Windows 8.1, Windows 8, Windows 7 (both 32bit and 64bit are supported) and all server based Windows 2012 and above. |
| Microsoft Office Version | Outlook 365, 2021, 2019, 2016, 2013, 2010. AssistMyTeam Helpdesk operates directly inside the Microsoft Outlook application (using Microsoft’s “COM add-in” technology). Outlook Express is not supported. Strongly advise to apply the latest service pack for your Office Apps version. |
| Database | All versions and editions (including Express edition) of SQL Server are supported including in-house or cloud services such as Amazon RDS and Microsoft Azure SQL. NOTE: If you don’t have any existing SQL Server resource, you can download and install the free SQL Express edition for use. For more, refer to this article – ‘Setting up a SQL Server Express for use with AssistMyTeam Collaboration Apps’ Some cloud-based SQL Server service providers we have tested with: |
| .NET Framework | Microsoft .NET Framework 4.6.1 or Higher. |