Home > Support > Frequently Asked Questions

FAQs on AssistMyTeam Support

Most frequent questions and answers

AssistMyTeam Support and Maintenance Contract includes:

  • 1 year of support to any problems with the product

  • E-mail/Chat/Telephonic support

  • Free upgrades to minor and major versions of the product within the period

  • Remote assistance on your system

  • Response to your support request from our technical team within 24 hours

Customers are only eligible for these services if they have a valid maintenance contract.

The maintenance contract is optional. When you purchase a license, a year contract is included for free. However, from second to subsequent years, it is recommended that you renew the maintenance contract, so that you get the best out of the product.

In case if you choose not to renew it, your license is still valid and would work without any hitch in the version of the product installed on your system. 

PLEASE NOTE: Any license you purchased from us, is valid life-time, but on the particular version of the product that was installed on your system. If you maintain the support and maintenance contract, a new license valid for the new version of the product would be automatically emailed to you.

The charges for renewal (1 year or more) depends on the product category. For more, refer to the product purchase page.

Simply visit the product home page, and go to purchase section. Or, if you are not sure, visit the AssistMyTeam Support home page at https://www.assistmyteam.com/Support/

From there you can order a new maintenance contract.

There is no deadline to renew maintenance. It is however beneficial for you to renew it before the expiration date or as soon as possible after the old one has expired. Renewals that come in after the maintenance has expired will be backdated to start from the old expiry date. Also, you are only able to get technical support and software maintenance when your support contract is valid.

The renewal maintenance period starts from the day you purchase the renewal.

For each product, you need to maintain a maintenance contract. So, if you have two licenses for two different products, two parallel maintenance contracts will be needed.

After you have renewed a maintenance contract, you will receive an email about the contract you had purchased. It will also include information on the validity of the contract. For new product purchase, the duration of the maintenance contract is also included in the email that is sent to you with the license key.

When you specify your company by contacting us, our technical support personnel will check that you have a valid maintenance contract. You are only able to get technical support and software maintenance when your support contract is valid.

The software updates are available on the corresponding product home page. We also periodically sent out email notification to licensed users to upgrade to new version, when available.