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Category: Issue Tracker for Outlook and SharePoint

Differences between Issue Tracker and Helpdesk add-ins

March 13, 2020 AssistMyTeam

Helpdesk for Outlook Issue Tracker for Outlook Tickets Storage & Repository Tickets are raised from emails and stored in an…

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Fix to ‘The attempted operation is prohibited because it exceeds the list view threshold enforced by the administrator’

March 24, 2019 AssistMyTeam

The attempted operation is prohibited because it exceeds the list view threshold enforced by the administrator (GetListItems = 350) If…

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What is Tracking Code, and what is its use?

AssistMyTeam

The ‘Tracking Code’ is a combination of the prefix code of the SharePoint list and the ticket ID of the…

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I want the technicians to be able to add their own problem and status value instead of limiting it from a few pre-defined values in Outlook and SharePoint. How can I achieve it?

AssistMyTeam

By default, in the new ticket form, individual technician can only select a value from amongst the administrator predefined drop…

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I want all the outgoing email replies from the helpdesk to be sent from a common account. Is that possible in Issue Tracker?

AssistMyTeam

Yes, Helpdesk manager can set Issue Tracker add-in to allow all outgoing email replies to be sent from a common…

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How do I set Issue Tracker to automatically take a default problem category, type and status on newly generated tickets?

AssistMyTeam

How do I set Issue Tracker to automatically take a default problem category, type and status on newly generated tickets?…

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What are the various email notification options available in Issue Tracker?

AssistMyTeam

What are the various email notification options available in Issue Tracker? • Send Confirmation notification to Caller when a new ticket…

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In the ticket form in Outlook, I am unable to input a time spent value. It shows a message “To enable input of Time Spent value, map the ‘TimeSpent’ field to a SharePoint field”. What am I missing?

AssistMyTeam

In the ticket form in Outlook, I am unable to input a time spent value. It shows a message “To…

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Our helpdesk policy dictates that due date of the ticket should be set later on, after the ticket has been raised. Is there a mechanism in Issue Tracker where new ticket gets the due date field as empty?

AssistMyTeam

Our helpdesk policy dictates that due date of the ticket should be set later on, after the ticket has been…

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No custom fields are shown in the ticket form even when I had defined them in the admin panel

AssistMyTeam

I have defined some custom fields under Team Settings menu. However, in the ticket form in Outlook, no custom fields…

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