The attempted operation is prohibited because it exceeds the list view threshold enforced by the administrator (GetListItems = 350) If…
The ‘Tracking Code’ is a combination of the prefix code of the SharePoint list and the ticket ID of the…
By default, in the new ticket form, individual technician can only select a value from amongst the administrator predefined drop…
Yes, Helpdesk manager can set Issue Tracker add-in to allow all outgoing email replies to be sent from a common…
How do I set Issue Tracker to automatically take a default problem category, type and status on newly generated tickets?…
What are the various email notification options available in Issue Tracker? • Send Confirmation notification to Caller when a new ticket…
In the ticket form in Outlook, I am unable to input a time spent value. It shows a message “To…
Our helpdesk policy dictates that due date of the ticket should be set later on, after the ticket has been…
I have defined some custom fields under Team Settings menu. However, in the ticket form in Outlook, no custom fields…
I see some placeholder variables in the Summary reports, such as ‘Open Duration’, ‘Resolution Duration’ and ‘Elapsed duration’. What are…