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Category: Issue Tracker for Outlook and SharePoint

How can I see the ticket ID of the processed emails in my Inbox (Outlook)?

March 23, 2019 AssistMyTeam

If you are talking about showing the ticket ID in the Outlook view of your Inbox folder, you can make…

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How can I see the ticket ID of the published ticket items in SharePoint?

AssistMyTeam

If you are talking about showing the ticket ID in one of the column in the SharePoint list, you will…

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Removing the HTMLBody mandatory field from mapping

AssistMyTeam

When you perform mapping between SharePoint list and Outlook, you will see that there are certain mandatory fields including the…

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Workaround for “Cannot execute a program” error message

AssistMyTeam

If you get an error such as In Function: SharePointObject.ConnectLists  Exception Number: 5  Exception Description: Cannot execute a program. The…

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Prevent the Issue Tracker toolbar from displaying in the default/home tab

AssistMyTeam

I see that Issue tracker toolbar/ribbon has occupied most of my Outlook default/home tab in every folder. How can I…

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Sender name does not get populated in SharePoint ticket

AssistMyTeam

When raising a new ticket from an email in Outlook, the sender name field does not get populated in the…

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The ‘Microsoft.ACE.OLEDB.12.0’ provider is not registered on the local machine.

AssistMyTeam

Workaround for ‘The ‘Microsoft.ACE.OLEDB.12.0′ provider is not registered on the local machine’ error. If you get the error ‘The ‘Microsoft.ACE.OLEDB.12.0′…

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Performance on my Outlook with Issue Tracker addin is very sluggish.

AssistMyTeam

There could be many reasons of Outlook’s sluggish performance: Reason 1: The sluggishness the user is getting from Outlook (or…

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OLAP tool shows blank grid/chart

AssistMyTeam

OLAP tool shows blank grid/chart This usually happens if you had close the child grid panel. The only way to…

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Workaround on Error ‘For security reasons DTD is prohibited in this XML document’

AssistMyTeam

Workaround on ‘For security reasons DTD is prohibited in this XML document’ While connecting AssistMyTeam Apps with Office 365 SharePoint…

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