2 parts of AssistMyTeam Helpdesk – Manager and Agent add-ins

< Back
You are here:

AssistMyTeam Helpdesk comes in two parts – Manager add-in and Agent add-in.

The Manager add-in is meant for the helpdesk admin to configure and administer the global helpdesk settings.

The Agent add-in is meant for technicians/staffs who would work on the tickets in Outlook. This add-in provides the helpdesk logic and engine to every workstation and is required to be installed by every technicians.

Previous Set Helpdesk to automatically assign default technician to a case based on the sender’s domain address
Next Behavior of helpdesk when multiple prefix code/IDs are present in subject of emails