2 parts of AssistMyTeam Helpdesk – Manager and Agent add-ins

February 20, 2019
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AssistMyTeam Helpdesk comes in two parts – Manager add-in and Agent add-in.

The Manager add-in is meant for the helpdesk admin to configure and administer the global helpdesk settings.

The Agent add-in is meant for technicians/staffs who would work on the tickets in Outlook. This add-in provides the helpdesk logic and engine to every workstation and is required to be installed by every technicians.

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