Set Helpdesk to automatically assign default technician to a case based on the sender’s domain address

February 20, 2019
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You can configure Helpdesk to automatically assign default technician to a case based on the sender’s domain address e.g. sender@somecompany.com

Add company details under Helpdesk Manager > Callers List > company list tab. And add @somecompany.com in the domain column and also specify default technician for that company. And then go to Helpdesk for Outlook Manager > Case Options > Other Options tab, and enable ‘Automatically assign technician associated with the sender’s email domain name to the new case’.

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