As the new version only uses SQL database, one of the limitation is that the auto incremental number always starts…
Helpdesk for Outlook Issue Tracker for Outlook Tickets Storage & Repository Tickets are raised from emails and stored in an…
A growing business has at the heart of its evolution the goal of a positive customer experience. Providing efficient and…
Many organizations believe e-mail is a highly efficient way to have their customers submit service and support requests. Your customer…
Apart from the emails notifications sent out to technicians on any assignment of a case, Helpdesk add-in can add/update an…
Why worry and take the extra manual steps to assign newly generated cases with an appropriate technician? It not only…
If for some reason, you were unable to test ‘Team Helpdesk for Outlook’ within the 30 days evaluation period, or…
Helpdesk add-in failed to send out outgoing emails using a specified common account. How do I fix it? If you…
How to reset old settings and connect Helpdesk Agent or Manager add-in to the new data source? If your Helpdesk…
Best practices for setting Helpdesk to work and run 24×7 In most helpdesks, the main priority is to reduce the…