Team Helpdesk for Outlook & SharePoint Team Issue Tracker for Outlook & SharePoint Tickets Storage & Repository Tickets…
You might have seen message like below:”Multiple edits have been made. The conflicting edits have been attached to the conflict…
A growing business has at the heart of its evolution the goal of a positive customer experience. Providing efficient and…
What is a service-level agreement? A service-level agreement (SLA) is a contract between a service provider such as a company…
Many organizations believe e-mail is a highly efficient way to have their customers submit service and support requests. Your customer…
Short Message Service or popularly known by its acronym as SMS is a method by which messages can be sent…
Sometimes, technicians may need to contact callers via a phone call on emergency support requests. Under such scenarios, Team Helpdesk…
Apart from the emails and SMS notifications that Team Helpdesk System sent out to technicians on any assignment of a…
Why worry and take the extra manual steps to assign newly generated cases with an appropriate technician? It not only…
Team Helpdesk for Outlook consists of the following subfolders in Outlook: Ongoing Cases Resolved Cases KB History Schedules Settings If…