Skip to content
AssistMyTeam
AssistMyTeam
Get the most out of your investment in Microsoft Software
  • Home
  • PDF Apps
    • PDF Studio
      • Product Info
      • How It Works
      • PDF Automation
      • Requirements
      • Download
      • Installation Steps
      • Purchase a License
      • Video Tutorials
    • PDF Editor
      • Product Info
      • How It Works
      • Requirements
      • Download
      • Installation Guide
      • Video Tutorials
      • Purchase a License
    • PDF Converter
      • Product Info
      • How It Works
      • Requirements
      • Download
      • Installation Guide
      • PDF Automation
      • Knowledge Articles
      • Video Tutorials
      • Purchase a License
    • PDF Organizer
    • PDF Reader
    • PDF Merger
    • PDF Splitter
    • PDF to PDF-A
    • OCR to PDF
    • PDF to Word Converter
    • PDF to XPS Converter
    • MBOX to PDF Converter
    • EML to PDF Converter
    • MSG to PDF Converter
    • PST to PDF Converter
    • IMAP to PDF Converter
    • Exchange to PDF Converter
    • Outlook to PDF Converter
    • Outlook 365 to PDF Converter
    • Office to PDF Converter
    • SharePoint to PDF Converter
    • TIFF to PDF Converter
    • JPG to PDF Converter
  • Outlook Add-ins
    • Attachment Detacher
      • Product Info
      • Requirements
      • Download
      • Installation Guide
      • Knowledge Articles
      • Enterprise Deployment
      • Purchase a License
    • Email to PDF
      • Product Info
      • How It Works
      • Requirements
      • Download
      • Installation Guide
      • Knowledge Articles
      • Video Tutorials
      • Purchase a License
    • Database Exporter
      • Product Info
      • Requirements
      • Download
      • Installation Guide
      • Knowledge Articles
      • Purchase a License
    • EML Exporter
      • Product Info
      • Requirements
      • Download
      • Installation Guide
      • Enterprise Deployment
      • Purchase a License
    • MSG Exporter
      • Download
      • Installation Guide
      • Enterprise Deployment
      • Purchase a License
      • Product Info
      • Requirements
    • SharePoint Publisher
      • Product Info
      • Requirements
      • Download
        • Personal Edition
        • Team Edition
      • Installation Guide
        • Personal Edition
        • Team Edition
      • Purchase a License
    • Helpdesk Ticketing
      • Product Info
      • How It Works
      • Explore Features
      • Requirements
      • Download
      • Installation Guide
      • Knowledge Articles
      • Purchase a Perpetual license
      • Purchase a Subscription license
    • Issue Tracker system
      • Product Info
      • How It Works
      • Explore Features
      • Requirements
      • Download
      • Installation Guide
      • Knowledge Articles
      • Video Tutorials
      • Purchase a Perpetual license
      • Purchase a Subscription license
    • Knowledge Base
      • Product Info
      • Requirements
      • Download
      • Installation Guide
      • Video Tutorials
      • Purchase a License
    • Timesheet
      • Product Info
      • Explore Features
      • Requirements
      • Download
      • Installation Guide
      • Knowledge Articles
      • Video Tutorials
      • Purchase a License
    • OLAP
      • Product Info
      • Requirements
      • Download
      • Installation Guide
      • Purchase a License
  • Email Converters
    • PST to PDF
    • PST to MSG
    • PST to EML
    • PST to MBOX
    • MSG to PDF
    • MSG to EML
    • MSG to MBOX
    • EML to PDF
    • EML to MSG
    • EML to MBOX
    • MBOX to PDF
    • MBOX to EML
    • MBOX to MSG
    • IMAP to PDF
    • IMAP to MBOX
    • IMAP to PST
    • IMAP to EML
    • IMAP to MSG
    • Outlook to PDF
    • Outlook to MSG
    • Outlook to EML
    • Outlook to MBOX
    • Outlook 365 to PDF
    • Outlook 365 to PST
    • Outlook 365 to MSG
    • Outlook 365 to EML
    • Outlook 365 to MBOX
    • Exchange to PDF
    • Exchange to EML
    • Exchange to MSG
    • Exchange to MBOX
    • Exchange to PST
  • OLAP Tools
    • OLAP for Microsoft Databases
    • OLAP for Microsoft Outlook
    • OLAP for Microsoft SharePoint
    • Database Exporter for SharePoint
  • File Viewers
    • PDF Viewer
    • PST Viewer
    • MBOX Viewer
    • MSG Viewer
    • EML Viewer
  • Licensing
    • Perpetual versus Subscription
    • Subscriptions
      • Bronze Subscription
      • Silver Subscription
      • Gold Subscription
      • Frequently Asked Questions
    • Enterprise Licensing
    • Academic and Non-Profit Licenses
  • Support
    • Knowledge Base
    • Submit Support Ticket
    • My Support Contract Checker
    • Renew Support Contract
    • Frequently Asked Questions
    • Customize Our Software
  • +
    • Blog
    • Hire Us
    • Contact Us
    • About Us
    • Privacy Policy
    • GDPR Policy

Category: Helpdesk for Outlook

How to reset old settings and connect Helpdesk agent/manager add-in to the new data source?

February 20, 2019 AssistMyTeam

How to reset old settings and connect Helpdesk Agent or Manager add-in to the new data source? If your Helpdesk…

Continue Reading →

Best practices for automated Helpdesk that runs 24×7

AssistMyTeam

Best practices for setting Helpdesk to work and run 24×7 In most helpdesks, the main priority is to reduce the…

Continue Reading →

How can I add/attach files to a case item in Outlook?

AssistMyTeam

You can add new files as attachments to an existing case item in Outlook by opening the case item and…

Continue Reading →

Helpdesk add-in is installed, but does not show up in Outlook

AssistMyTeam

If the Helpdesk Manager or Agent add-in menus or toolbars do not show up in Outlook, but are installed, most…

Continue Reading →

Is there any setting where I can set a particular mailbox (say, ‘Support@mycompany.com’) as the default account from which we send our support answers?

AssistMyTeam

Yes, administrator can set Helpdesk add-in to allow all outgoing email replies to be sent from a common account. For…

Continue Reading →

Understanding Reporting variables: Elapsed duration, Response Duration, Resolution Duration, Opern Duration

AssistMyTeam

When performing reporting in Helpdesk, you may notice that there are certain variables or dimensions that are not part of…

Continue Reading →

Login failed for user ‘SQLSERVER\USER’

AssistMyTeam

This error ‘Login Failed for user ‘SQLServeruser‘ happens when the Helpdesk Agent add-in installed on the workstation can’t login to…

Continue Reading →

Behavior of helpdesk when multiple prefix code/IDs are present in subject of emails

AssistMyTeam

Behavior of helpdesk when multiple prefix codes/IDs are present in subject of emails In Team Helpdesk, any presence of ID…

Continue Reading →

2 parts of AssistMyTeam Helpdesk – Manager and Agent add-ins

AssistMyTeam

AssistMyTeam Helpdesk comes in two parts – Manager add-in and Agent add-in. The Manager add-in is meant for the helpdesk admin…

Continue Reading →

Set Helpdesk to automatically assign default technician to a case based on the sender’s domain address

AssistMyTeam

You can configure Helpdesk to automatically assign default technician to a case based on the sender’s domain address e.g. sender@somecompany.com…

Continue Reading →

Knowledge Base - Article navigation

Page 2 of 6
← Previous 1 2 3 … 6 Next →
Copyright © 2025 AssistMyTeam