You can add new files as attachments to an existing case item in Outlook by opening the case item and…
If the Helpdesk Manager or Agent add-in menus or toolbars do not show up in Outlook, but are installed, most…
Yes, administrator can set Helpdesk add-in to allow all outgoing email replies to be sent from a common account. For…
When performing reporting in Helpdesk, you may notice that there are certain variables or dimensions that are not part of…
This error ‘Login Failed for user ‘SQLServeruser‘ happens when the Helpdesk Agent add-in installed on the workstation can’t login to…
Behavior of helpdesk when multiple prefix codes/IDs are present in subject of emails In Team Helpdesk, any presence of ID…
AssistMyTeam Helpdesk comes in two parts – Manager add-in and Agent add-in. The Manager add-in is meant for the helpdesk admin…
You can configure Helpdesk to automatically assign default technician to a case based on the sender’s domain address e.g. sender@somecompany.com…
It is possible for Helpdesk add-in to automatically search for the existence of problem type keyword in the email subject…
You can limit your agents from entering their own values in the drop fields of the case form in Outlook. …