You can limit your agents from entering their own values in the drop fields of the case form in Outlook. …
You can include attachments to automated emails sent to the callers. Here is how: Go to Helpdesk Manager > Notification…
You can add our own prefix code in the case ID to subject of the outgoing and incoming emails Go…
Administrator can configure Helpdesk add-in to automatically notify a group of contacts when a case is raised. Go to Helpdesk Manager…
If you have multiple mailboxes in your Outlook profile, you can configure Helpdesk agent add-in to track outgoing/incoming emails related…
If you have the requirements to collect more in-house information on the case, Helpdesk add-in supports adding your own fields…
If you want the due date of new cases be set X days ahead, follow the steps below: Go to…
Normally, you have to define a list of problem types for each category. However, if you have one common list…
You can easily export Tickets summary report to excel. To generate a summary report and export it to excel follow…
If replied emails are not automatically updated to the corresponding case, most likely, you have not set Helpdesk Agent add-in…