It is possible for Helpdesk add-in to automatically search for the existence of problem type keyword in the email subject…
You can limit your agents from entering their own values in the drop fields of the case form in Outlook. …
You can include attachments to automated emails sent to the callers. Here is how: Go to Helpdesk Manager > Notification…
You can add our own prefix code in the case ID to subject of the outgoing and incoming emails Go…
Administrator can configure Helpdesk add-in to automatically notify a group of contacts when a case is raised. Go to Helpdesk Manager…
If you have multiple mailboxes in your Outlook profile, you can configure Helpdesk agent add-in to track outgoing/incoming emails related…
If you have the requirements to collect more in-house information on the case, Helpdesk add-in supports adding your own fields…
If you want the due date of new cases be set X days ahead, follow the steps below: Go to…
Normally, you have to define a list of problem types for each category. However, if you have one common list…
You can easily export Tickets summary report to excel. To generate a summary report and export it to excel follow…