If you want the due date of new cases be set X days ahead, follow the steps below:
- Go to Team Helpdesk Manager > Automation > New Case. And under ‘Due Date for new created cases’ section, you will find these three options:
Assign Current Date/Time,
Schedule day(s) ahead and
Assign the current or next working Hour
- Choose ‘Schedule day(s) ahead’ Option
- Enter the number of days you want to set the due date forward.
- And save the setting.
Now, select an email and raise a ticket. In the ‘case form’ you will notice that the specified due date will be scheduled to 2 days ahead from the current date in the Due Date section.