Set due date of new cases X days ahead

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If you want the due date of new cases be set X days ahead, follow the steps below:

  1. Go to Team Helpdesk Manager > Automation > New Case. And under ‘Due Date for new created cases’ section, you will find these three options:

    Assign Current Date/Time,
    Schedule day(s) ahead and
    Assign the current or next working Hour
    None

  2. Choose ‘Schedule day(s) ahead’ Option
  3. Enter the number of days you want to set the due date forward.
  4. And save the setting.

    Now, select an email and raise a ticket. In the ‘case form’ you will notice that the specified due date will be scheduled to 2 days ahead from the current date in the Due Date section.