Notify a group of contacts to when a case is raised.

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Administrator can configure Helpdesk add-in to automatically notify a group of contacts when a case is raised.

Go to Helpdesk¬†Manager >Notification Options > Group Alerts tab and enable the option ‘Alert the following users when a new case is generated’. And specify the contacts from the address book/Global Address list (GAL) by clicking ‘Choose…

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