Best practices for automated Helpdesk that runs 24×7

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Best practices for setting Helpdesk to work and run 24×7

In most helpdesks, the main priority is to reduce the response time on any support tickets. However, helpdesk staffs won’t be available on mid-nights, weekends or holidays. In such scenario, support requests would sit idle in the inboxes waiting for the appropriate technician to log on and attend to it, whenever that is. This can batter the helpdesk efficiency as well as invite criticism from end-users/customers for lack of response when needed. This is why an automated helpdesk system is preferred by most organizations and teams.

You can set AssistMyTeam Helpdesk to function in auto mode 24×7. All you need to do is have Helpdesk manager and agent tools running at all times in Outlook from a dedicated machine (a server preferably) that runs all the time (24×7), such that, it can process any incoming emails and send our notification emails automatically even at the helpdesk off hours or holidays.

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