I have raised a ticket from an email. However, the ticket item in SharePoint list got deleted. Can I raise another ticket from the same email?

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I have raised a ticket from an email. However, the ticket item in SharePoint list got deleted. Can I raise another ticket from the same email?

Yes, if for any reason your ticket is removed from the particular SharePoint list, you can raise another ticket from the same email. Simply, select or open the email, and click ‘untag’ button from the Issue Tracker toolbar or ribbon. This will remove any references and links of the old SharePoint ticket from the email, including the any ticket ID code that were present in the subject.


 
Now, the ‘Raise Ticket’ drop down menu with all the configured SharePoint lists should be visible and you can then raise a new ticket to one of these SharePoint lists from the same email.