I have raised a ticket from an email. However, the ticket item in SharePoint list got deleted. Can I raise another ticket from the same email?

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I have raised a ticket from an email. However, the ticket item in SharePoint list got deleted. Can I raise another ticket from the same email?

Yes, if for any reason your ticket is removed from the particular SharePoint list, you can raise another ticket from the same email. Simply, select or open the email, and click ‘untag’ button from the Issue Tracker toolbar or ribbon. This will remove any references and links of the old SharePoint ticket from the email, including the any ticket ID code that were present in the subject.


 
Now, the ‘Raise Ticket’ drop down menu with all the configured SharePoint lists should be visible and you can then raise a new ticket to one of these SharePoint lists from the same email.

Previous I have composed new KB articles on the SharePoint list. But how do we actually make use of it, in Outlook?
Next I have to manually click the ‘Add Reply to Ticket #[Ticket Number]’ button to update new email replies to an existing ticket. Is there a mechanism to automate this functionality in Issue Tracker?