Replied emails are not updated to the case automatically

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If replied emails are not automatically updated to the corresponding case, most likely, you have not set Team Helpdesk Agent add-in to track and monitor your primary mailbox (Inbox and Sent Items) folders. You can do so from under Team Helpdesk Agent > Email Tracking – Incoming and Team Helpdesk Agent > Email Tracking – Outgoing tabs respectively

Scenario 1. By default, Team Helpdesk Agent add-in only tracks and processes the emails associated with existing cases from your primary mailbox. So, if you use other accounts to reply to cases or if you receive emails from callers to other mailboxes in your Outlook, then you must specify those mailboxes too. Enabling this would force your Team Helpdesk Agent add-in to look for incoming/outgoing emails in those mailboxes too.

Team Helpdesk Agent > Personal Settings > Email Tracking – Incoming

Team Helpdesk Agent > Personal Settings > Email Tracking – Outgoing

NOTE: If you and other technicians have opened the same mailboxes in Outlook, only one of you should enable Team Helpdesk Agent add-in to track those mailboxes. If multiple technicians have the same mailboxes tracked, it could generate Exchange conflicts to the cases.

Scenario 2. Check whether the Incoming/Outgoing Email tracking is empty or does not have the account displayed where your Team helpdesk Folder is created.

Team Helpdesk Agent > Personal Settings > Email Tracking – Incoming

Team Helpdesk Agent > Personal Settings > Email Tracking – Outgoing

The Most probable reason is that, the email account where you have your Team Helpdesk Folder created is a Non exchange account type like pop3, Imap and others. Hence in order to automatically track your Incoming email in your account the account type should be exchange type not any non exchange type.