Analyzing Time Spent data on cases in OLAP Statistics

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Starting with version 8.2 of Team Helpdesk, there are two parts of OLAP Statistics – a) Generic OLAP and b) Time Spent OLAP. Generic OLAP is the one you had been using so far, whereas the newly added Time Spent OLAP section allows managers to run statistics on time data added on cases by one or more technicians.

For instance, here is a screenshot of the OLAP for Time Spent by individual technician on case ID. Notice the case 4 which are common to ‘Robert Gonzalez, AssistMyTeam Support and Christopher Columbus’.  These 3 technicians are assigned to case 4 and here, it is showing the number of minutes/time each technician had added on that particular case.