I have enabled due date lapsed notification still I m not getting any emails. What am I missing?
If you have enabled ‘send notification to assigned technician on ticket due date lapsed’ but still if you don’t receive any email notification, then that means you haven’t map the ‘due date lapsed check done’ field.
1. Go to Issue Tracker > Team Settings > Configure SharePoint list
2. Select the particular site configured.
3. In the Mapping field search ‘Due date lapsed check done’ field and map it.