When I choose to raise a ticket from an email, a ticket is automatically raised and an email is sent that it is assigned. This workflow duplicates our effort in that, one needs to open that ticket again to fill in more information.
You can of course change that workflow. Under Outlook > Team issue Tracker > Team Settings menu > Advanced Options > Tickets tab, enable the option ‘Allow Technician to Pre-fill information on new ticket generated from an email’
Save the settings. And inform other users on different systems to sync the settings. And when they raise a new ticket from an email to one of the configured SharePoint lists, from the ‘Raise Ticket In’ drop down menu, it would display a ticket form where you can fill any further information on fields such as due date, problems, status, custom fields etc.
