You have downloaded and installed ‘Team Issue Tracker for Outlook & SharePoint‘ successfully on your system. However, when you start Outlook and try to raise a ticket from an email, or try to import technicians etc, you may get the following error:
|Team Issue Tracker for Outlook & SharePoint: Version 220.127.116.115 |
In Outlook version: 15
At Line: 4
In Function: Helper.StartRedemption
Exception Number: -2147220998
Exception Description: Wrong OS or OS version for application (Exception from HRESULT: 0x800401FA (CO_E_WRONGOSFORAPP))
Module Version: Version 18.104.22.1685
The error happens if you have installed the wrong setup of Issue Tracker on your system. For instance, if you have 32 bit Outlook on a 64 bit Windows, you might had downloaded and installed the 64 bit Issue Tracker setup in trying to match the bit-ness of your Windows OS. However, the Widnows OS bit has no play here. We have provided 32 bit and 64 bit setups of Issue Tracker because your Microsoft Office/Outlook can be either 32 bit or 64 bit. You should match the bit-ness of the Office/Outlook and not the Windows OS.
For example, If your Outlook is 32 bit, you should download the x86 setups. (and x64 setups if your Outlook is 64 bit). It does not matter if your Windows OS is 32 bit or 64 bit. Refer below, it is clearly mentioned which setup is for which Outlook version/bit.
Outlook 2010 and 2013 can be 32 bit or 64 bit on a 64 bit OS. So, if your OS is 64 bit, but Outlook is 32 bit, you should download and install the x86 setup.
After you have downloaded the correct setup type from here, shutdown Outlook, and uninstall the wrong ‘Issue Tracker’ from your system (via Control Panel > Programs and Features) and then run the setup.msi to re-install the correct one.
If you are not quite sure if your Outlook is 32 bit or 64 bit, refer to this KB article to find out more