Automatic embedding of existing ticket conversation information when making a reply to the caller from Outlook (in My Tickets and Search panels)

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For this to work, you can enable the option under Issue Tracker toolbar > My Options > My Preferences > Others tab.

And then,

1. Go to Team Issue Tracker toolbar > My Options > My Tickets or Team Issue Tracker Toolbar >  Search Tickets.

2. Search and select the Ticket you want to reply to the caller. After selecting the Ticket Click the ‘Reply’ button. Send the email which has embedded consolidated conversation of the ticket.

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