If replied emails are not automatically updated to the corresponding case, most likely, you have not set Helpdesk Agent add-in…
By default, Helpdesk add-in would allow processing of any emails to support cases. However, if your support policy is only…
A new column ‘Color Code‘ is added to Helpdesk Manager > Problems List > Statuses List. You can choose from…
In AssistMyTeam Helpdesk, there are two parts of OLAP Statistics – a) Generic OLAP and b) Time Spent OLAP. Generic OLAP is…
By default, when generating a case from an e-mail (through the ‘Convert to Case’ button), the allotment and technician notification…
In Helpdesk Manager > Advanced Options > Outgoing Accounts tab, you can specify which mailbox account Team Helpdesk would use…
Sometimes, the helpdesk team may need to initiate or start a case without a request directly from a user. For…
Workaround for ‘The ‘Microsoft.ACE.OLEDB.12.0′ provider is not registered on the local machine’ error. If you get the error ‘The ‘Microsoft.ACE.OLEDB.12.0′…
Why are emails getting moved to ‘Unprocessed Emails’ subfolder? Possible Reason 1: The ‘Unprocessed Email’ sub-folder is meant to store…
This may be because the caller might have originally send the email to the helpdesk in plain format (and not…