A user after changing the password in Active Directory (AD) can’t raise new tickets. Instead, it shows an error about…
Issue Tracker failed to send out outgoing emails using a specified common account. How do I fix it? If you…
What is Ticket ‘Rejection’ workflow? If a ticket serves no purpose or is no longer relevant to the helpdesk or…
Technicians assigned from Outlook ticket form show up as empty in SharePoint ticket items. If you have chosen ‘user’ type…
If you mark a SharePoint ticket item as ‘resolved’ from within the SharePoint site directly (using a web browser), there…
When I choose to raise a ticket from an email, a ticket is automatically raised and an email is sent…
You have downloaded and installed ‘Team Issue Tracker for Outlook & SharePoint‘ successfully on your system. However, when you start…
If the Issue Tracker add-in menus or toolbars do not show up in Outlook, but are installed, most likely, Outlook…
Implementing parallel and independent Issue Tracker settings for 2 or more Teams/Departments Often your organization may have multiple support team…
If you are experiencing the error ‘Microsoft.SharePoint.SoapServer.SoapServerException‘ (Exception Number: 5) when trying to ‘Search Tickets’ or access ‘My Tickets’ panel…