Sometimes, the helpdesk team may need to initiate or start a case without a request directly from a user. For…
Workaround for ‘The ‘Microsoft.ACE.OLEDB.12.0′ provider is not registered on the local machine’ error. If you get the error ‘The ‘Microsoft.ACE.OLEDB.12.0′…
Why are emails getting moved to ‘Unprocessed Emails’ subfolder? Possible Reason 1: The ‘Unprocessed Email’ sub-folder is meant to store…
This may be because the caller might have originally send the email to the helpdesk in plain format (and not…
Yes, you can. Having said that, ideally you would want to have a system with the Helpdesk Manager tool, and…
Simple. Just click the ‘Reply to last email’ button and that should initiate a reply to the email address of…
If you need to add/edit more information to an existing case you can achieve by following the two ways. 1.Adding…
In Helpdesk Manager > Advanced Options > Outgoing Accounts tab, if the admin had configured to use a common outgoing…
Sometimes, on specific cases or caller or assigned technicians, you may want Helpdesk not to send auto notifications on activities…
Sometimes, you may have the need to disable the Helpdesk Addins temporarily (i.e, when switching the helpdesk database for instance).…