If you need to add/edit more information to an existing case you can achieve by following the two ways. 1.Adding…
In Helpdesk Manager > Advanced Options > Outgoing Accounts tab, if the admin had configured to use a common outgoing…
Sometimes, on specific cases or caller or assigned technicians, you may want Helpdesk not to send auto notifications on activities…
Sometimes, you may have the need to disable the Helpdesk Addins temporarily (i.e, when switching the helpdesk database for instance).…
At times, you may accidentally have raised a new case from an email, and you may want the opportunity to…
OLAP tool shows blank grid/chart This usually happens if you had close the child grid panel. The only way to…
Setting up a SQL Server Express for use with AssistMyTeam Collaboration Apps AssistMyTeam Collaboration Apps such as Team Helpdesk, Team…
It is recommended to use a dedicated SQL Server database option, if you have a high number of users/technicians working…
Using Microsoft Azure cloud database for storing Helpdesk data Azure SQL Database is a cloud-based relational database service from Microsoft,…
Why Helpdesk in Outlook? Your support team members all use Outlook extensively – all day, every day for email communications,…