When performing reporting in Helpdesk, you may notice that there are certain variables or dimensions that are not part of…
This error ‘Login Failed for user ‘SQLServeruser‘ happens when the Helpdesk Agent add-in installed on the workstation can’t login to…
Behavior of helpdesk when multiple prefix codes/IDs are present in subject of emails In Team Helpdesk, any presence of ID…
AssistMyTeam Helpdesk comes in two parts – Manager add-in and Agent add-in. The Manager add-in is meant for the helpdesk admin…
You can configure Helpdesk to automatically assign default technician to a case based on the sender’s domain address e.g. sender@somecompany.com…
It is possible for Helpdesk add-in to automatically search for the existence of problem type keyword in the email subject…
You can limit your agents from entering their own values in the drop fields of the case form in Outlook. …
You can include attachments to automated emails sent to the callers. Here is how: Go to Helpdesk Manager > Notification…
You can add our own prefix code in the case ID to subject of the outgoing and incoming emails Go…
Administrator can configure Helpdesk add-in to automatically notify a group of contacts when a case is raised. Go to Helpdesk Manager…