A new column ‘Color Code‘ is added to Helpdesk Manager > Problems List > Statuses List. You can choose from…
In AssistMyTeam Helpdesk, there are two parts of OLAP Statistics – a) Generic OLAP and b) Time Spent OLAP. Generic OLAP is…
By default, when generating a case from an e-mail (through the ‘Convert to Case’ button), the allotment and technician notification…
In Helpdesk Manager > Advanced Options > Outgoing Accounts tab, you can specify which mailbox account Team Helpdesk would use…
Sometimes, the helpdesk team may need to initiate or start a case without a request directly from a user. For…
Workaround for ‘The ‘Microsoft.ACE.OLEDB.12.0′ provider is not registered on the local machine’ error. If you get the error ‘The ‘Microsoft.ACE.OLEDB.12.0′…
Why are emails getting moved to ‘Unprocessed Emails’ subfolder? Possible Reason 1: The ‘Unprocessed Email’ sub-folder is meant to store…
This may be because the caller might have originally send the email to the helpdesk in plain format (and not…
Yes, you can. Having said that, ideally you would want to have a system with the Helpdesk Manager tool, and…
Simple. Just click the ‘Reply to last email’ button and that should initiate a reply to the email address of…