If you have the requirements to collect more in-house information on the case, Helpdesk add-in supports adding your own fields…
If you want the due date of new cases be set X days ahead, follow the steps below: Go to…
Normally, you have to define a list of problem types for each category. However, if you have one common list…
You can easily export Tickets summary report to excel. To generate a summary report and export it to excel follow…
If replied emails are not automatically updated to the corresponding case, most likely, you have not set Helpdesk Agent add-in…
By default, Helpdesk add-in would allow processing of any emails to support cases. However, if your support policy is only…
A new column ‘Color Code‘ is added to Helpdesk Manager > Problems List > Statuses List. You can choose from…
In AssistMyTeam Helpdesk, there are two parts of OLAP Statistics – a) Generic OLAP and b) Time Spent OLAP. Generic OLAP is…
By default, when generating a case from an e-mail (through the ‘Convert to Case’ button), the allotment and technician notification…
In Helpdesk Manager > Advanced Options > Outgoing Accounts tab, you can specify which mailbox account Team Helpdesk would use…