Yes, you can. Having said that, ideally you would want to have a system with the Helpdesk Manager tool, and…
Simple. Just click the ‘Reply to last email’ button and that should initiate a reply to the email address of…
If you need to add/edit more information to an existing case you can achieve by following the two ways. 1.Adding…
In Helpdesk Manager > Advanced Options > Outgoing Accounts tab, if the admin had configured to use a common outgoing…
Sometimes, on specific cases or caller or assigned technicians, you may want Helpdesk not to send auto notifications on activities…
Sometimes, you may have the need to disable the Helpdesk Addins temporarily (i.e, when switching the helpdesk database for instance).…
At times, you may accidentally have raised a new case from an email, and you may want the opportunity to…
OLAP tool shows blank grid/chart This usually happens if you had close the child grid panel. The only way to…
It is recommended to use a dedicated SQL Server database option, if you have a high number of users/technicians working…
Using Microsoft Azure cloud database for storing Helpdesk data Azure SQL Database is a cloud-based relational database service from Microsoft,…