Apart from the emails notifications sent out to technicians on any assignment of a case, Helpdesk add-in can add/update an…
Why worry and take the extra manual steps to assign newly generated cases with an appropriate technician? It not only…
If for some reason, you were unable to test ‘Team Helpdesk for Outlook’ within the 30 days evaluation period, or…
Helpdesk add-in failed to send out outgoing emails using a specified common account. How do I fix it? If you…
How to reset old settings and connect Helpdesk Agent or Manager add-in to the new data source? If your Helpdesk…
Best practices for setting Helpdesk to work and run 24×7 In most helpdesks, the main priority is to reduce the…
You can add new files as attachments to an existing case item in Outlook by opening the case item and…
If the Helpdesk Manager or Agent add-in menus or toolbars do not show up in Outlook, but are installed, most…
Yes, administrator can set Helpdesk add-in to allow all outgoing email replies to be sent from a common account. For…
When performing reporting in Helpdesk, you may notice that there are certain variables or dimensions that are not part of…