Store KB articles in Exchange shared or Public Folders and use knowledge base add-in to search and locate a KB article relevant to a customer issue and insert it to the outgoing email reply as PDF or MSG file attachment or embed as inline content. All these without requiring switching back and forth between multiple windows and applications, thus helping your support team to reduce service response time, improve staff productivity and eliminate time wasted searching for information across disparate systems such as shared folders and paper documents.
Leverage the familiar workflow of Outlook appointments and tasks, and simplifies timesheet creation, submission and tracking for your employees. With the assurance that team members are reporting through a regulated system such as Outlook, that promotes accurate, consistent time reporting, managers can leverage precise, up-to-date budget and billing reports for project estimation and budgeting. The end result is a reduced administration costs and little or no requirement of specialized skills and user training. More importantly, reporting process of work done and expense is streamlined for all employees, resulting in a highly accurate and scalable solution for the organization.