Store KB articles in Exchange shared or Public Folders and use knowledge base add-in to search and locate a KB article relevant to a customer issue and insert it to the outgoing email reply as PDF or MSG file attachment or embed as inline content. All these without requiring switching back and forth between multiple windows and applications, thus helping your support team to reduce service response time, improve staff productivity and eliminate time wasted searching for information across disparate systems such as shared folders and paper documents.
Store KB articles in SharePoint and use it from within Microsoft Outlook to reply to recurring issues from your customers. Locate a KB article in SharePoint relevant to an issue from within Outlook itself, and insert it into an outgoing email reply in a single click. All these and more making sure, the outgoing email retains all the actual files and the original formatting of the selected KB article. No more frequent switching between Outlook and SharePoint, no more copy-paste job etc. In fact, you don’t even need to type in anything into the email reply. Team KnowledgeBase add-in does that for you on the fly.