Turn Outlook into a Knowledge Base with Exchange Folders

Store KB articles in Exchange shared or Public Folders and use knowledge base add-in to search and locate a KB article relevant to a customer issue and insert it to the outgoing email reply as PDF or MSG file attachment or embed as inline content. All these without requiring switching back and forth between multiple windows and applications, thus helping your support team to reduce service response time, improve staff productivity and eliminate time wasted searching for information across disparate systems such as shared folders and paper documents.

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