Store KB articles in Exchange shared or Public Folders and use knowledge base add-in to search and locate a KB article relevant to a customer issue and insert it to the outgoing email reply as PDF or MSG file attachment or embed as inline content. All these without requiring switching back and forth between multiple windows and applications, thus helping your support team to reduce service response time, improve staff productivity and eliminate time wasted searching for information across disparate systems such as shared folders and paper documents.
Push emails and attachments to your SharePoint along with the metadata information to SharePoint columns.
Monitor Outlook folders at real-time, to automatically publish incoming mails or newly added appointments, tasks or contact items to a SharePoint list, without requiring manual intervention. Such automation comes very handy and useful, in maintaining a parallel copy or backup of your current Outlook items in SharePoint.