Store KB articles in SharePoint and use it from within Microsoft Outlook to reply to recurring issues from your customers. Locate a KB article in SharePoint relevant to an issue from within Outlook itself, and insert it into an outgoing email reply in a single click. All these and more making sure, the outgoing email retains all the actual files and the original formatting of the selected KB article. No more frequent switching between Outlook and SharePoint, no more copy-paste job etc. In fact, you don’t even need to type in anything into the email reply. Team KnowledgeBase add-in does that for you on the fly.