Our helpdesk policy dictates that due date of the ticket should be set later on, after the ticket has been…
I have defined some custom fields under Team Settings menu. However, in the ticket form in Outlook, no custom fields…
I see some placeholder variables in the Summary reports, such as ‘Open Duration’, ‘Resolution Duration’ and ‘Elapsed duration’. What are…
Can I export the Tickets summary report to excel? Yes, you can easily export Tickets summary report to excel. To…
How can I work with tickets that assigned to me, from my Outlook? What advantages do I get over updating…
I have enabled due date lapsed notification still I m not getting any emails. What am I missing? If you…
If for some reason, you were unable to test Team Issue Tracker within the 30 days evaluation period, or if…
Can I define custom fields that take a simple text or date/time or yes/no data type, and which I can…
Does Issue Tracker support moving the processed emails in Outlook to another folder? Issue Tracker can move the processed emails…
Can I let Issue Tracker to set due date of new tickets based on my specified days ahead? Yes, there…