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Archives: Knowledge Base

Sender name does not get populated in SharePoint ticket

March 23, 2019 AssistMyTeam

When raising a new ticket from an email in Outlook, the sender name field does not get populated in the…

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The ‘Microsoft.ACE.OLEDB.12.0’ provider is not registered on the local machine.

AssistMyTeam

Workaround for ‘The ‘Microsoft.ACE.OLEDB.12.0′ provider is not registered on the local machine’ error. If you get the error ‘The ‘Microsoft.ACE.OLEDB.12.0′…

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Performance on my Outlook with Issue Tracker addin is very sluggish.

AssistMyTeam

There could be many reasons of Outlook’s sluggish performance: Reason 1: The sluggishness the user is getting from Outlook (or…

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OLAP tool shows blank grid/chart

AssistMyTeam

OLAP tool shows blank grid/chart This usually happens if you had close the child grid panel. The only way to…

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Workaround on Error ‘For security reasons DTD is prohibited in this XML document’

AssistMyTeam

Workaround on ‘For security reasons DTD is prohibited in this XML document’ While connecting AssistMyTeam Apps with Office 365 SharePoint…

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Allow team members to selectively choose their own projects, activities or the drop down custom fields

AssistMyTeam

To allow team members to selectively choose their own projects, activities or the drop down custom fields, go to Team…

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What additional features are provided to team members, having admin access rights?

AssistMyTeam

Under Team TimeSheet Manager > Access Control admin panel, you can grant admin access rights to certain team members. By…

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Restrict reporting of timesheets from the default calendar or task folder of the user.

AssistMyTeam

To restrict all team members to report their timesheets from their default calendar or task folder only,  go to ‘Team…

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How can I prevent team members from reporting their timesheets with expired projects or activities?

AssistMyTeam

To prevent team members from reporting their timesheets on expired projects or activities, go to ‘Team Timesheet Manager > Reporting…

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Our company policy requires that any timesheet reported to the database is more than 1 hour. How can I make sure every reported timesheet adheres to these criteria?

AssistMyTeam

You can set the minimum time of the timesheet that will be accepted for reporting to the database. Go to…

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