Often you may have need to have separate helpdesk instance for each of your department or team or region. This…
In recent update of Outlook, Microsoft has rolled out the new placement of the Navigation panel from bottom to the…
As the new version only uses SQL database, one of the limitation is that the auto incremental number always starts…
Helpdesk for Outlook Issue Tracker for Outlook Tickets Storage & Repository Tickets are raised from emails and stored in an…
A growing business has at the heart of its evolution the goal of a positive customer experience. Providing efficient and…
Many organizations believe e-mail is a highly efficient way to have their customers submit service and support requests. Your customer…
Apart from the emails notifications sent out to technicians on any assignment of a case, Helpdesk add-in can add/update an…
Why worry and take the extra manual steps to assign newly generated cases with an appropriate technician? It not only…
If for some reason, you were unable to test ‘Team Helpdesk for Outlook’ within the 30 days evaluation period, or…
Helpdesk add-in failed to send out outgoing emails using a specified common account. How do I fix it? If you…