Can I define custom fields that take a simple text or date/time or yes/no data type, and which I can…
Does Issue Tracker support moving the processed emails in Outlook to another folder? Issue Tracker can move the processed emails…
Can I let Issue Tracker to set due date of new tickets based on my specified days ahead? Yes, there…
How can I configure Issue Tracker to automatically raise tickets from new incoming emails without needing my input? To configure…
I have a mailbox and I want Issue Tracker to monitor and process only emails that are related to existing…
I have to manually click the ‘Add Reply to Ticket #[Ticket Number]’ button to update new email replies to an…
I have raised a ticket from an email. However, the ticket item in SharePoint list got deleted. Can I raise…
I have composed new KB articles on the SharePoint list. But how do we actually make use of it, in…
If you don’t want Issue Tracker to add the assigned technician to the Outlook view, this is what you can…
Q. I have configured a few SharePoint lists for storing tickets raised from Outlook with Issue Tracker Admin tool. However,…