If you mark a SharePoint ticket item as ‘resolved’ from within the SharePoint site directly (using a web browser), there…
When I choose to raise a ticket from an email, a ticket is automatically raised and an email is sent…
You have downloaded and installed ‘Team Issue Tracker for Outlook & SharePoint‘ successfully on your system. However, when you start…
If the Issue Tracker add-in menus or toolbars do not show up in Outlook, but are installed, most likely, Outlook…
Implementing parallel and independent Issue Tracker settings for 2 or more Teams/Departments Often your organization may have multiple support team…
If you are experiencing the error ‘Microsoft.SharePoint.SoapServer.SoapServerException‘ (Exception Number: 5) when trying to ‘Search Tickets’ or access ‘My Tickets’ panel…
We have multiple mailboxes and we raise new tickets from emails received in these multiple mailboxes. How can we set…
For forwarding or sending a MSG file copy of the original email to the assigned technician you need to follow…
Under Assign Technician section of the ticket form in Outlook, there are three various ways of assigning Technicians. 1. ‘From…
For this to work, you can enable the option under Issue Tracker toolbar > My Options > My Preferences >…