Set Team Helpdesk to automatically assign default technician to a case based on the sender’s domain address

You are here:
  • KB Home
  • Helpdesk for Outlook
  • Set Team Helpdesk to automatically assign default technician to a case based on the sender's domain address
< Back

You can configure Team Helpdesk to automatically assign default technician to a case based on the sender’s domain address e.g. sender@somecompany.com

Add company details under Team Helpdesk for Outlook Manager > Callers List > company list tab. And add @somecompany.com in the domain column and also specify default technician for that company. And then go to Team Helpdesk for Outlook Manager > Case Options > Other Options tab, and enable ‘Automatically assign technician associated with the sender’s email domain name to the new case’.