Use Issue Tracker for Outlook & SharePoint add-in to establish and maintain a live connection between your email clients (Microsoft Outlook) and your SharePoint lists. And exploit the ability to raise and log trouble tickets from emails to your SharePoint lists. The tickets in SharePoint will inherit metadata information from the emails automatically (such as name, email address, phone number, address, problem description, attachments etc.)
Link your SharePoint Issue Tracking lists to Microsoft Outlook, so that you have an easy way to source the problem, callers metadata information and attachments from emails stored in Outlook. With Issue Tracker add-in, create and maintain a link between Outlook and SharePoint lists, such that you and other technicians can easily raise trouble tickets from emails from within your Microsoft Outlook, in a single click, or even better, automatically.