Workaround/fix to ‘Unrecognized database format’
If you encounter error about unrecognized database such as below:
Team Helpdesk Common Library: Version 18.104.22.168
In Outlook version: 14 (x86)
At Line: 110
In Function: DB.Initialize
Exception Number: 5
Exception Description: Unrecognized database format '\\Server\DB\TeamHelpdeskSettings.mdb'.
Module Version: Version 22.214.171.124
This error means, your helpdesk database file ‘TeamHelpdeskSettings.mdb’ is corrupted. But there is an easy fix. Follow the steps below:
1. Instruct all users that have Team Helpdesk add-in in their Outlook to shutdown Outlook temporarily
2. From a pilot/admin system, shutdown Outlook. And open Microsoft Access application and open this MDB file (TeamHelpdeskSettings.mdb) and do a ‘Compact and Repair Database’ (which is available under Access > File > Info tab).