why am I getting error ‘Permission was denied on the object…’ when starting Outlook?

You are here:
< Back

why am I getting error ‘Permission was denied on the object…’ when starting Outlook?

Team Helpdesk Common Library: Version 8.4.6.161 
In Outlook version: 14 (x64)
At Line: 70
In Function: DB.DoesFieldExist
Source:
Exception Number: 5
Exception Description: The SELECT permission was denied on the object 'tTechnicians', database 'TeamHelpdeskSettingsDB', schema 'dbo'.

OS:6.1.7601.65536 (Win32NT)
Module Version: Version 8.4.6.161

Your Team Helpdesk is configured to use a SQL helpdesk database, and if you get an error report like above when starting Outlook, the error points to the user having deny privileges. This error comes when the user does not have the sufficient privileges to access tables in the TeamHelpdeskSettingsDB SQL database. The fix is to grant the privilege to that user. GRANT the user specific permissions such as SELECT, INSERT, UPDATE and DELETE on tables in that database. Ideally, grant DBWriter permission to all the Team Helpdesk Technicians on the Team Helpdesk database.