When I am disconnected from the Exchange, and when Outlook takes a long time to load and Team Helpdesk crashes. Is there a better way for me to specify if Team Helpdesk add-ins can load or not, before starting Outlook in such scenarios?
There may be times when technicians may not be connected to the Exchange mailbox/public folders, such as, on journey or when working from home. When there is network connectivity problem to your Exchange server, Outlook and Team Helpdesk add-in may take a long time to load during startup, and even worse, Outlook may land up crashing, because the Team Helpdesk add-ins are unable to locate the Team Helpdesk folders.
So, if you want to work on your emails offline, or access the calendars, it is going to be a problem. Because of this limitation, we suggest that you temporarily disable the Team Helpdesk Agent and manager add-ins on such systems by following this KB article – How to disable the Team Helpdesk Addin temporarily in Outlook