Ways to add and implement additional assets fields

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By default, Team Helpdesk has provision for 5 predefined asset fields. However, if you need more, the manager can define and add number of secondary asset fields that takes varying data types such as text, number, yes/no, note, date or currency under Team Helpdesk Manager > Asset Fields panel (Additional Fields, Additional Lists tabs).

If you open a case item, under Assets tab, you will find these new asset fields are available under ‘Other fields’ tab.

The new asset fields are available in Summary Reports and OLAP Statistics tool.