Steps to relocate existing Team Helpdesk folders

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This would involve resetting the registry entry on all systems, here are the steps you need to perform to relocate the Team helpdesk folders

Part 1. Steps to do on Pilot/Admin system

  1. Request other users/systems that have Team Helpdesk add-ins installed to shutdown Outlook.

  2. If that system has Agent add-in installed, disable it in Outlook so that we can re-enable it once the Team Helpdesk manager add-in is connected to the new location.
    To disable the agent add-in, go to Outlook > File > Options > Add-Ins tab and choose ‘COM Add-ins’ from the ‘Manage’ drop down (bottom) and click Go and then uncheck the ‘AssistMyTeam Team helpdesk Agent Add-in’ (you can then re-enable the same later).

  3. From a pilot/admin system, move the Team Helpdesk root folder, to the desired (new location) you need to have owner rights on the Team helpdesk folders to move them.

  4. Shutdown Outlook on the pilot/admin system.

  5. On the pilot system, go to registry Editor (Start > Run > regedit.exe) and browse HKEY_CURRENT_USER\Software\AssistMyTeam.

    Delete the SCO folder entry (from the left side tree-view) this will reset the registry values for Team helpdesk configuration on that system (which means, your system would behave as if Team helpdesk add-in was just freshly installed on your system)

  6. Start Outlook, the add-in (manager add-in) will prompt you to create new folders or choose existing ones. Choose the latter (existing folders) and it will ask you to specify the location of the new Team helpdesk > Settings folder. Browse to the newly located Team Helpdesk folder setting and click continue.

    Once the above steps are done and working, tell other users (who have Team Helpdesk add-in installed) to reset the registry setting as mentioned in Step 4 to 6. And users who have deactivated Agent tool can now activate it (as mentioned in step 2).

Part 2. Steps to do on each Agent system

For others users who have installed only Agent in their system,

  1. Shutdown Outlook
  2. Go to registry Editor (Start > Run > regedit.exe)
  3. Browse HKEY_CURRENT_USER\Software\AssistMyTeam
  4. Delete the SCO folder entry (from the left side tree-view)
  5. Each user when they start Outlook, the agent add-in would prompt them to choose the location of the existing Team Helpdesk > Settings folder. Select the newly located Team Helpdesk >Settings Folder, once they do so, their agent add-in will be connected to the new location.