In Team Helpdesk, the manager can define any number of custom fields with varying data types for accepting additional inputs on the support request. However, all these custom fields are housed in a separate tab and these are not apparently known to most agents or stakeholders. Starting with version 8.3, you can now choose up to 5 custom fields or lists to be shown in the main section of the case form.
A new column ‘Show in Main Section’ is now added to Team Helpdesk Manager > Custom Fields panel.
The idea is to give you instant access to important/frequently used custom fields in the main section without requiring you to navigate to the ‘Custom Fields’ section.